FREQUENTLY ASKED QUESTIONS

Please send any additional questions to Colorguard Floors staff.

  1. Can I get free samples? Yes! Click on the "Contact Us" button above to fill out a sample request form.

  2. Do you have any painting tips for vinyl?  Some. Refer to the following web page for paint suggestions. Please keep in mind, we are a tarp company. For the best paint advice, please contact a paint company.

  3. How long does it take? Normal production time for the Novice and the Pro is 7-10 business days.  For the Medalist, it is 10-14 business days.  Can I get it faster? Not usually, since all orders are custom made to order.  We only have so many hands!  Your best bet is to plan ahead and order well in advance of when you need the floor.

  4. What is a lift gate and why would I need one? (refer to order form)  Your floor will be delivered in an 18-wheel truck. The lift gate is special equipment that can be attached to the truck that lowers the package gently to the ground. A lift gate is only needed if you do not have a fork lift or a loading dock at the delivery address. You may refuse lift gate service, but that means that the package (the floor rolled up and in a box) may be dropped off of the back of the truck. This may result in damage to the floor.  

    Our advice to avoid this charge is to ask the main office of your school how they handle big package deliveries. Some will deliver to a District Warehouse. Another not-necessarily-convenient option is to request delivery notification and have people ready to offload the floor. The main problem there is that the shipping companies don't like to give a specific time for delivery. We are flexible and will try to assist with whatever arrangements you decide to make.

  5. Do you take purchase orders?  We are currently not accepting purchase orders due to the amount of time it takes schools and larger corporations to pay them. Keeping our overhead for collections low helps keeps our prices low!

  6. How much is shipping? Shipping is $99 to all customers within the continental US.  We send via a common carrier such as UPS Ground, Con-way South, AAA Cooper, or Roadway. This takes anywhere between 3 to 5 business days. Rush shipping, unfortunately, costs about $300 depending on the carrier. We offer it as an option, but it is definitely an expensive option.

  7. Can I pick up my floor instead of shipping?  Regretfully, no.

  8. Why do you use PayPal for credit card transactions? Using PayPal as the "middle man" protects you, and us, from fraud. We will NEVER ask you for a credit card number, and please don't send us any by e-mail. PayPal does not provide us with that information either. And now, a PayPal account is no longer needed to pay with credit card!

  9. Do you have references? Certainly!  If you want to ask our references about their experience with our company, please e-mail us and we'll be happy to supply you with contact information.

  10. How is the floor put together? The Novice and Pro are impulse sealed lengthwise every 4 feet. This is a strong bond, the industry standard method used to bond polyethylene products. No adhesive or tape is used to join the panels for any of our floors. Our vinyl floors are dielectrically heat welded (also known as "heat sealed") lengthwise every 6 feet.

  11. How durable is the floor? The budget and standard floors are made of high-density polyethylene, a 5-ply laminate that is nylon-reinforced every 1/4" to prevent tears and warping. They are internally reinforced polyethylene laminates designed for a wide range of protective applications, performance engineered to be highly resistant to tears and punctures with an exceptional ability to withstand extended exposure to weather. The World Series, Super Bowl and countless professional, collegiate and high school teams have depended on these products.   Your floor is expected to last several years with good care, indoors or out.

  12. How do I take care of it?:  Wipe with a mild solution of lukewarm soap and water only (Ivory or Palmolive dish soap is fine), but no Windex or other harsh detergents. Let dry before folding up for storage. You may want to sweep the floor before you fold it up after rehearsal. Avoid dragging the floor across concrete, rocks, roots, glass or other sharp parking lot debris. For ground-in dirt, you can use a commercial vinyl cleaner.

  13. What's the standard size?  50' x 70' seems to be the most popular choice. WGI rules require contest hosts to provide a minimum 55'x80' area for guards to utilize for their performance.

  14. How are the floors warranted? The manufacturer provides a warranty for 1 year.  All floors are inspected before they go out; we expect the floors to arrive in perfect condition. Less than 1/4 of 1% of our floors arrive with any type of seam problem, but we ask that you inspect your floor thoroughly when you receive it so that if there is any problem it can be addressed immediately. Small seam openings can be repaired with the manufacturer's special repair tape, or if the floor is beyond repair it will be replaced at no cost to the customer. Damage from paint, rough handling after you get the floor or from equipment drops are NOT warranted.

  15. How heavy will my floor be?   The overall weight of the floor will be determined by its total area. Though they are strong, polyethylene floors are thinner and less dense per square yard than vinyl floors. We can provide a weight estimate with your cost estimate or when you order.

    Novice 50x70
    130 lb.
    Pro 50x70
    245 lb.
    Medalist 50x70
    438 lb.

  16. Do you sell carts? Not at this time.  Our current favorite link is http://www.hand-trucks.net. Also try http://www.northerntool.com/. They have ones with pneumatic wheels that can fit through one gymnasium door for about $100-$110. Another option is http://www.ineedparts.com. Their cart is cheaper (about $82 with shipping) but doesn't have pneumatic wheels. Also try http://www.southern-tool.com/store/platform_trucks.html. They have both kinds. There are larger carts available. Here's a page with a lot of options. Or, if you have some time on your hands, try this Google search. Good luck!

  17. What size cart do I need? WGI regulations require that all props/carts fit through ONE gymnasium door, which is about 3 feet of clearance. If you fan fold the floor by the seams, the floor will fold down to about 2-1/2 feet. Then you can just fan fold it onto the cart.

  18. Wind: If you know that you need your polyethylene floor to stay down outside with a very windy condition, you can ask us to put metal-reinforced holes (grommets) in the corners and/or sides so you can stake it down at no extra cost. Vinyl floors are denser, heavier in general and more likely to stay down in such a condition.

  19. Bubbles: Any floor will trap air bubbles under it if you pull it out onto the gym floor too quickly. The budget floor (Novice) is light, so more care must be taken to stay low when pulling the floor out. The standard floor is a stiffer fabric so it is less likely to trap bubbles. The vinyl floor is the least likely product to trap bubbles under it.

  20. Will my floor protect the gym floor from dents? Some, but not much. The polyethylene floors aren't thick enough to offer a gym floor much protection against a high velocity impact from an unpadded prop or equipment. If your primary purpose in getting a floor is protecting the gym floor, you may want to take a look at our 18 oz vinyl floors. They offer at the best protection to the floor.

    Please send any additional questions to Colorguard Floors staff.

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